Business Telephone Skills & Customer Communication
Learning outcomes: Master professional phone etiquette, problem-solving, and customer communication. Books and materials: Included Estimated duration: 8 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Business Telephone Skills & Customer Communication
This module develops foundations and role context for Business Telephone Skills & Customer Communication, with emphasis on Professional Phone Etiquette, Problem-solving, and Customer Communication.
3 lessons
Lesson 1: Core Concepts: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 2: Processes, Records, and Coordination: Professional Phone Etiquette
This module develops processes, records, and coordination for Business Telephone Skills & Customer Communication, with emphasis on Professional Phone Etiquette, Problem-solving, and Customer Communication.
3 lessons
Lesson 1: Core Concepts: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 3: Service, Communication, and Workflow
This module develops service, communication, and workflow for Business Telephone Skills & Customer Communication, with emphasis on Professional Phone Etiquette, Problem-solving, and Customer Communication.
3 lessons
Lesson 1: Core Concepts: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 4: Applied Business Scenarios
This module develops applied business scenarios for Business Telephone Skills & Customer Communication, with emphasis on Professional Phone Etiquette, Problem-solving, and Customer Communication.
3 lessons
Lesson 1: Core Concepts: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Business Telephone Skills & Customer Communication. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 12 lessons, learner enrollment, and access through the student account.