Communication for Call Centres
Learning outcomes: Learn scripts, de-escalation, and customer-focused speaking Books and materials: Included Estimated duration: 8 hours Pricing: USD 89.00
What You'll Learn
Module 1: Foundations of Communication for Call Centres
This module develops foundations and personal baseline for Communication for Call Centres, with emphasis on Scripts, De-escalation, and Customer-focused Speaking.
3 lessons
Lesson 1: Core Concepts: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 2: Clarity, Structure, and Delivery: Scripts
This module develops clarity, structure, and delivery for Communication for Call Centres, with emphasis on Scripts, De-escalation, and Customer-focused Speaking.
3 lessons
Lesson 1: Core Concepts: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 3: Listening, Feedback, and Presence
This module develops listening, feedback, and presence for Communication for Call Centres, with emphasis on Scripts, De-escalation, and Customer-focused Speaking.
3 lessons
Lesson 1: Core Concepts: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 4: Applied Communication Scenarios
This module develops applied communication scenarios for Communication for Call Centres, with emphasis on Scripts, De-escalation, and Customer-focused Speaking.
3 lessons
Lesson 1: Core Concepts: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Communication for Call Centres. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Enrollment
$89
Includes 12 lessons, learner enrollment, and access through the student account.