Customer Management
Learning outcomes: Explores the various components of providing top-quality customer service. Books and materials: Included Estimated duration: 8 Hours Pricing: USD 89.00
What You'll Learn
Module 1: Foundations of Customer Management
This module develops foundations of guest service for Customer Management, with emphasis on Explores The Various Components Of Providing Top-quality Customer Service.
3 lessons
Lesson 1: Core Concepts: Foundations of Guest Service
40mThis lesson focuses on foundations of guest service within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations of Guest Service
40mThis lesson focuses on foundations of guest service within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations of Guest Service
40mThis lesson focuses on foundations of guest service within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 2: Operations, Scheduling, and Standards: Explores The Various Components Of Providing Top-quality Customer Service
This module develops operations, scheduling, and standards for Customer Management, with emphasis on Explores The Various Components Of Providing Top-quality Customer Service.
3 lessons
Lesson 1: Core Concepts: Operations, Scheduling, and Standards
40mThis lesson focuses on operations, scheduling, and standards within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Operations, Scheduling, and Standards
40mThis lesson focuses on operations, scheduling, and standards within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Operations, Scheduling, and Standards
40mThis lesson focuses on operations, scheduling, and standards within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 3: Communication and Experience Design
This module develops communication and experience design for Customer Management, with emphasis on Explores The Various Components Of Providing Top-quality Customer Service.
3 lessons
Lesson 1: Core Concepts: Communication and Experience Design
40mThis lesson focuses on communication and experience design within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Communication and Experience Design
40mThis lesson focuses on communication and experience design within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Communication and Experience Design
40mThis lesson focuses on communication and experience design within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 4: Applied Service Scenarios
This module develops applied service scenarios for Customer Management, with emphasis on Explores The Various Components Of Providing Top-quality Customer Service.
3 lessons
Lesson 1: Core Concepts: Applied Service Scenarios
40mThis lesson focuses on applied service scenarios within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Service Scenarios
40mThis lesson focuses on applied service scenarios within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Service Scenarios
40mThis lesson focuses on applied service scenarios within Customer Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Enrollment
$89
Includes 12 lessons, learner enrollment, and access through the student account.