Customer Relations & Service Administration
Learning outcomes: Build customer service excellence, handling complaints, and maintaining professionalism. Books and materials: Included Estimated duration: 8 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Customer Relations & Service Administration
This module develops foundations and role context for Customer Relations & Service Administration, with emphasis on Customer Service Excellence, Handling Complaints, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 2: Processes, Records, and Coordination: Customer Service Excellence
This module develops processes, records, and coordination for Customer Relations & Service Administration, with emphasis on Customer Service Excellence, Handling Complaints, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 3: Service, Communication, and Workflow
This module develops service, communication, and workflow for Customer Relations & Service Administration, with emphasis on Customer Service Excellence, Handling Complaints, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Module 4: Applied Business Scenarios
This module develops applied business scenarios for Customer Relations & Service Administration, with emphasis on Customer Service Excellence, Handling Complaints, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Relations & Service Administration. Learners connect core theory to practical expectations in Office Administration, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 12 lessons, learner enrollment, and access through the student account.