Customer Service Communication Skills
Learning outcomes: Learn customer interaction, conflict resolution, call-handling etiquette, and professional communication. Books and materials: Included Estimated duration: 8 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Customer Service Communication Skills
This module develops foundations and personal baseline for Customer Service Communication Skills, with emphasis on Customer Interaction, Conflict Resolution, and Call-handling Etiquette.
3 lessons
Lesson 1: Core Concepts: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 2: Clarity, Structure, and Delivery: Customer Interaction
This module develops clarity, structure, and delivery for Customer Service Communication Skills, with emphasis on Customer Interaction, Conflict Resolution, and Call-handling Etiquette.
3 lessons
Lesson 1: Core Concepts: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 3: Listening, Feedback, and Presence
This module develops listening, feedback, and presence for Customer Service Communication Skills, with emphasis on Customer Interaction, Conflict Resolution, and Call-handling Etiquette.
3 lessons
Lesson 1: Core Concepts: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 4: Applied Communication Scenarios
This module develops applied communication scenarios for Customer Service Communication Skills, with emphasis on Customer Interaction, Conflict Resolution, and Call-handling Etiquette.
3 lessons
Lesson 1: Core Concepts: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Communication Scenarios
40mThis lesson focuses on applied communication scenarios within Customer Service Communication Skills. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 12 lessons, learner enrollment, and access through the student account.