Customer Service Excellence
Learning outcomes: Build communication, service delivery, conflict resolution, and customer engagement skills. Books and materials: Included Estimated duration: 8 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Customer Service Excellence
This module develops foundations and role context for Customer Service Excellence, with emphasis on Communication, Service Delivery, and Conflict Resolution.
3 lessons
Lesson 1: Core Concepts: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Role Context
40mThis lesson focuses on foundations and role context within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Module 2: Processes, Records, and Coordination: Communication
This module develops processes, records, and coordination for Customer Service Excellence, with emphasis on Communication, Service Delivery, and Conflict Resolution.
3 lessons
Lesson 1: Core Concepts: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Processes, Records, and Coordination
40mThis lesson focuses on processes, records, and coordination within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Module 3: Service, Communication, and Workflow
This module develops service, communication, and workflow for Customer Service Excellence, with emphasis on Communication, Service Delivery, and Conflict Resolution.
3 lessons
Lesson 1: Core Concepts: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Service, Communication, and Workflow
40mThis lesson focuses on service, communication, and workflow within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Module 4: Applied Business Scenarios
This module develops applied business scenarios for Customer Service Excellence, with emphasis on Communication, Service Delivery, and Conflict Resolution.
3 lessons
Lesson 1: Core Concepts: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Business Scenarios
40mThis lesson focuses on applied business scenarios within Customer Service Excellence. Learners connect core theory to practical expectations in Business Administration, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 12 lessons, learner enrollment, and access through the student account.