Customer Service in Healthcare Settings
Learning outcomes: Learn patient interaction, resolving concerns, and maintaining professionalism. Books and materials: Included Estimated duration: 8 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Customer Service in Healthcare Settings
This module develops foundations and terminology for Customer Service in Healthcare Settings, with emphasis on Patient Interaction, Resolving Concerns, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Foundations and Terminology
40mThis lesson focuses on foundations and terminology within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Terminology
40mThis lesson focuses on foundations and terminology within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Terminology
40mThis lesson focuses on foundations and terminology within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Module 2: Safety Standards and Procedures: Patient Interaction
This module develops safety standards and procedures for Customer Service in Healthcare Settings, with emphasis on Patient Interaction, Resolving Concerns, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Safety Standards and Procedures
40mThis lesson focuses on safety standards and procedures within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Safety Standards and Procedures
40mThis lesson focuses on safety standards and procedures within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Safety Standards and Procedures
40mThis lesson focuses on safety standards and procedures within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Module 3: Documentation, Communication, and Support
This module develops documentation, communication, and support for Customer Service in Healthcare Settings, with emphasis on Patient Interaction, Resolving Concerns, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Documentation, Communication, and Support
40mThis lesson focuses on documentation, communication, and support within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Documentation, Communication, and Support
40mThis lesson focuses on documentation, communication, and support within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Documentation, Communication, and Support
40mThis lesson focuses on documentation, communication, and support within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Module 4: Applied Care and Response Scenarios
This module develops applied care and response scenarios for Customer Service in Healthcare Settings, with emphasis on Patient Interaction, Resolving Concerns, and Maintaining Professionalism.
3 lessons
Lesson 1: Core Concepts: Applied Care and Response Scenarios
40mThis lesson focuses on applied care and response scenarios within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Care and Response Scenarios
40mThis lesson focuses on applied care and response scenarios within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Care and Response Scenarios
40mThis lesson focuses on applied care and response scenarios within Customer Service in Healthcare Settings. Learners connect core theory to practical expectations in Healthcare & Safety, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 12 lessons, learner enrollment, and access through the student account.