Effective Telephone Skills & Call Handling
Learning outcomes: Master phone etiquette, active listening, professional tone, and handling difficult callers. Books and materials: Included Estimated duration: 6 hours Pricing: USD 69.00
What You'll Learn
Module 1: Foundations of Effective Telephone Skills & Call Handling
This module develops foundations and personal baseline for Effective Telephone Skills & Call Handling, with emphasis on Phone Etiquette, Active Listening, and Professional Tone.
3 lessons
Lesson 1: Core Concepts: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations and Personal Baseline
40mThis lesson focuses on foundations and personal baseline within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 2: Clarity, Structure, and Delivery: Phone Etiquette
This module develops clarity, structure, and delivery for Effective Telephone Skills & Call Handling, with emphasis on Phone Etiquette, Active Listening, and Professional Tone.
3 lessons
Lesson 1: Core Concepts: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Clarity, Structure, and Delivery
40mThis lesson focuses on clarity, structure, and delivery within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Module 3: Listening, Feedback, and Presence
This module develops listening, feedback, and presence for Effective Telephone Skills & Call Handling, with emphasis on Phone Etiquette, Active Listening, and Professional Tone.
3 lessons
Lesson 1: Core Concepts: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Listening, Feedback, and Presence
40mThis lesson focuses on listening, feedback, and presence within Effective Telephone Skills & Call Handling. Learners connect core theory to practical expectations in Communication Skills, with emphasis on confident execution and measurable progress.
Enrollment
$69
Includes 9 lessons, learner enrollment, and access through the student account.