Hospitality Human Resource Management
Learning outcomes: Creating excellent customer/employee relationships is the core of the hospitality business. Books and materials: Included Estimated duration: 10 Hours Pricing: USD 99.00
What You'll Learn
Module 1: Foundations of Hospitality Human Resource Management
This module develops foundations of guest service for Hospitality Human Resource Management, with emphasis on Creating Excellent Customer/employee Relationships Is The Core Of The Hospitality Business.
3 lessons
Lesson 1: Core Concepts: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 2: Operations, Scheduling, and Standards: Creating Excellent Customer/employee Relationships Is The Core Of The Hospitality Business
This module develops operations, scheduling, and standards for Hospitality Human Resource Management, with emphasis on Creating Excellent Customer/employee Relationships Is The Core Of The Hospitality Business.
3 lessons
Lesson 1: Core Concepts: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 3: Communication and Experience Design
This module develops communication and experience design for Hospitality Human Resource Management, with emphasis on Creating Excellent Customer/employee Relationships Is The Core Of The Hospitality Business.
3 lessons
Lesson 1: Core Concepts: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 4: Applied Service Scenarios
This module develops applied service scenarios for Hospitality Human Resource Management, with emphasis on Creating Excellent Customer/employee Relationships Is The Core Of The Hospitality Business.
3 lessons
Lesson 1: Core Concepts: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Hospitality Human Resource Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Enrollment
$99
Includes 12 lessons, learner enrollment, and access through the student account.