Principles of Service Management
Learning outcomes: importance of services in the hospitality sector, service quality, customer satisfaction, service design, and delivery. Books and materials: Included Estimated duration: 12 Hours Pricing: USD 89.00
What You'll Learn
Module 1: Foundations of Principles of Service Management
This module develops foundations of guest service for Principles of Service Management, with emphasis on Importance Of Services In The Hospitality Sector, Service Quality, and Customer Satisfaction.
3 lessons
Lesson 1: Core Concepts: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Foundations of Guest Service
50mThis lesson focuses on foundations of guest service within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 2: Operations, Scheduling, and Standards: Importance Of Services In The Hospitality Sector
This module develops operations, scheduling, and standards for Principles of Service Management, with emphasis on Importance Of Services In The Hospitality Sector, Service Quality, and Customer Satisfaction.
3 lessons
Lesson 1: Core Concepts: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Operations, Scheduling, and Standards
50mThis lesson focuses on operations, scheduling, and standards within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 3: Communication and Experience Design
This module develops communication and experience design for Principles of Service Management, with emphasis on Importance Of Services In The Hospitality Sector, Service Quality, and Customer Satisfaction.
3 lessons
Lesson 1: Core Concepts: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Communication and Experience Design
50mThis lesson focuses on communication and experience design within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 4: Applied Service Scenarios
This module develops applied service scenarios for Principles of Service Management, with emphasis on Importance Of Services In The Hospitality Sector, Service Quality, and Customer Satisfaction.
3 lessons
Lesson 1: Core Concepts: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Practical Workflow: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Guided Practice and Review: Applied Service Scenarios
50mThis lesson focuses on applied service scenarios within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Module 5: Assessment and Certificate Readiness for Principles of Service Management
This module develops assessment and certificate readiness for Principles of Service Management, with emphasis on Importance Of Services In The Hospitality Sector, Service Quality, and Customer Satisfaction.
3 lessons
Lesson 1: Knowledge Review for Principles of Service Management
50mThis lesson focuses on assessment and certificate readiness within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 2: Mock Tasks and Performance Checks
50mThis lesson focuses on assessment and certificate readiness within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Lesson 3: Final Readiness and Next Steps
50mThis lesson focuses on assessment and certificate readiness within Principles of Service Management. Learners connect core theory to practical expectations in Hospitality Event Management, with emphasis on confident execution and measurable progress.
Enrollment
$89
Includes 15 lessons, learner enrollment, and access through the student account.